Cancellation & Refund Policy

1. Order Cancellation Before Dispatch

Orders can be cancelled prior to vehicle loading at the plant or stockyard. If a cancellation request is received before material loading commences, a refund will be initiated after deducting a nominal 1.5% administrative processing fee.

2. Non-Cancellable Status Post-Loading

Once material is loaded onto trucks/rail rakes and the official gate pass/consignment note (LR/RR) is generated, orders cannot be cancelled or returned in transit due to logistics and toll commitment rules.

3. Material Replacement for Quality Defect Claims

If the delivered material fails physical/chemical properties specified in IS 1786:2008 or IS 2062 standards, replacement procedures are as follows:

1. The buyer must lodge a formal complaint within 48 hours of receipt with the corresponding MTC batch number.
2. A joint inspection by an authorized RINL/technical representative will be conducted at the site.
3. Upon verification, verified defective material will be replaced at no additional cost, or a credit note will be issued.

4. Refund Processing Timeline

Approved refunds for cancelled orders or excess payment adjustments will be processed within 5 to 7 business days via original payment methods (RTGS/NEFT/Bank Transfer).